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How can we help?

Getting started

How do I use a tool?

Pick a tool on the home page, select or drop your files, choose the options on the right and press the red button. When processing is done, press Download.

Do I need an account?

You can browse every tool without an account. To process files, create a free account. It takes a few seconds and gives you 2 tools a month and 10 pages a day.

Plans, limits & billing

What does the Free plan include?

Any 2 tools of your choice each calendar month, up to 10 pages per day, and files up to 50 MB. A tool counts as one of your two as soon as you start a job with it, and once it is yours this month you can keep using it. Edit PDF is a Premium tool.

How are pages counted?

Pages are counted from the PDFs you upload (for example, merging a 3-page and a 2-page PDF uses 5 pages). For Word, PowerPoint, Excel, image and HTML files, we count the pages of the PDF that is created, or 1 page per file for other results. The daily count resets at midnight (India time).

How do I upgrade to Premium?

Open Pricing, choose monthly (₹299) or yearly (₹2,499) and press Upgrade. Our team will email you payment details (UPI or bank transfer). Your plan is activated as soon as the payment is confirmed.

Will my plan renew automatically?

No. Premium runs until the date shown in My account. We will remind you before it ends, and you can renew from the Pricing page at any time.

Can I get a refund?

If something isn't right, write to support@pdfilove.com within 7 days of payment and we will help, including refunds where appropriate.

Files & privacy

Are my files safe?

Yes. Every tool runs inside your own browser, so your files are never uploaded to our servers. They stay on your device and are cleared when you close or reload the page.

Do you keep copies of my documents?

No, we never receive them. We only keep basic account information and a record of how many pages and which tools you used, so we can apply plan limits.

What about the AI tools?

AI summarizer and Translate PDF send the text of your document (not the file itself) to our AI provider, Groq, to produce the result. Nothing is stored. If you prefer, AI summarizer can also make a basic summary without AI when AI is unavailable.

Using the tools

Why is a tool slow on my phone?

Because processing happens on your device, large files and OCR depend on its speed and memory. For very large documents, use a computer and keep the tab open until it finishes.

Why does my converted Word file look different?

PDF to Word works best with text-based PDFs. Scanned PDFs are images, so run OCR PDF first. Complex layouts may need small adjustments after converting.

My PDF is password protected. What can I do?

Use Unlock PDF with the password first, then use any other tool on the unlocked file.

Can I edit the existing text in a PDF?

Yes, with Edit PDF (Premium). Use the Edit text tool and click any line to change it. The original font, size and colour are kept wherever possible.

Your account

I forgot my password.

Click "Forgot password?" on the log in page and enter your email. We will send you a link to choose a new password. The link is valid for 1 hour.

Why was I signed out?

Each account can be signed in on a limited number of devices at the same time. When you sign in on a new device, the device you used least recently is signed out. You can see and manage your devices in My account.

How do I delete my account?

Open My account and use "Delete my account" at the bottom. This permanently removes your account and usage history.

Still need help?

Send us a message and we will reply by email. support@pdfilove.com